Q. If I decide to employ your service, am I committed to continue service, or am I required to sign a contract or agreement?
A. No - there is no contract or continued obligation. You can use our service once, as needed, or on a regular basis such as weekly, bi-weekly and monthly. Clients who use our services on a weekly or bi-weekly basis are assigned a regular housekeeper and each service is scheduled on the same day of the week.
Q. What if I don't need my whole house cleaned?
A. No problem - we try our best to customize our service to fit your particular needs. We can do as much or as little as you require.
Q. I'm going on vacation, will I be charged for a clean I don't need?
A. No - if you would like to cancel or change a regular clean, just let us know with at least 48hrs notice and there will be no charge. We will work to make any adjustments that you need.
Q. Do you send an individual or a team?
A. Normally we will send a team of two cleaners, however we will customize our teams depending on the size and type of job.
Q. Do you provide all of the cleansers and supplies?
A. Yes - our professional cleaning teams will arrive with all of the cleaning supplies needed to complete the job. We know some of our customers may be sensitive or allergic to harsh chemicals and have chosen specialized products with that in mind. You may also supplement our supplies with your own should you have any specific allergies or prefer we use a certain product e.g. specialized surface cleaners.
Q. Do I have to be home?
A. No - in fact, most of our regular customers choose not to be present after the initial cleaning, although our teams are happy to work with or without the customer present.
Q. How will I be billed?
A. Carpet cleans and regular cleans and housekeeping are billed to a credit or debit card held on file. Commercial jobs are invoiced through our accounting department.