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General Information

Job Posting Date: 02/02/2017
Department: Client Services
Pay Range: 16.00 per hour
Work Schedule: Monday-Friday 7:00am-4:00pm & Monday-Friday 9:00am-6:00pm
Hiring Manager / Contact: Human Resources
Location: Woodinville, WA

Primary Responsibilities

  • •Input guest and client data into CRM in real time – back up to Housing Consultant
  • •Enter reservation requests into CRM in real time – back up to Housing Consultant
  • •Perform scheduled guest follow up calls and emails
  • •Schedule all tasks in Oscar to the appropriate departments in a timely manner
  • •Email guest confirmation letters
  • •Handle guest issues and follow up to ensure guest satisfaction
  • • Send all guest communication; i.e. Confirmation letter, Welcome letter, Mid-stay letter etc…
  • • Handle extension requests/date changes with provider/hotel (verify if rate changes)
  • • Answer Client Services phones
  • • Back up Travel Desk with research and booking hotels reservations • Primary back Up to Domestic Sales Consultant

Additional Responsibilities

  • • Maintain organized clean work environment
  • • Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help out in other departments and work overtime during various times throughout the year.
  • •Attend and participate in scheduled meetings

Knowledge, Skills and Qualifications

  • •Must be organized, self-motivated, and have the ability to multitask and be a detail oriented person who can work in a fast paced environment
  • •Minimum typing fluency of 50 wpm
  • •Must posses strong communications and interpersonal skills
  • •Must have outstanding customer service and telephone skills
  • •Must posses strong teamwork values

Education, Training and Certification

  • •General knowledge of MS Windows, Office and Outlook required

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